Privacy Policy for Maen London
Last updated: May 2026
At Maen London, we are committed to protecting your privacy and handling your personal data responsibly and transparently.
This Privacy Policy explains how we collect, use, and protect your information when you submit your details through our website, Meta lead forms, or other online channels.
1. Who We Are
Maen London provides massage treatments and corporate wellness services across London, including our clinics in Shoreditch and Monument.
If you have any questions about this Privacy Policy or how your personal data is handled, please contact us at:
2. Information We Collect
When you complete our enquiry or booking form, we may collect the following personal data:
Full name
Email address
Phone number
Preferred clinic or treatment location
Preferred contact method (if provided)
We may also collect information about how you found us, such as through Meta platforms including Facebook and Instagram.
3. How We Use Your Information
We use your personal data to:
Contact you regarding your enquiry
Schedule your massage appointment
Provide information about our services
Respond to your questions
Follow up on your interest in our treatments
Arrange corporate wellness sessions where requested
We do not sell your personal information to third parties.
4. Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), our lawful basis for processing your data is:
Consent – when you submit your details and agree to be contacted.
Legitimate interests – to respond to enquiries and provide requested services.
5. How Your Data Is Stored
We take appropriate technical and organisational measures to protect your personal data.
Your information may be stored securely in:
Our email and CRM systems
Meta lead management tools
Booking and scheduling systems
We retain your data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.
6. Sharing Your Information
We may share your information with trusted service providers who help us operate our business, such as:
Email and CRM platforms
Booking software providers
Marketing platforms, including Meta
These providers process your information only on our instructions and in accordance with applicable data protection laws.
7. Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data
Withdraw your consent at any time
Object to certain processing activities
Lodge a complaint with the UK Information Commissioner’s Office (ICO)
8. Cookies and Tracking
If you visit our website, we may use cookies and analytics tools to understand how visitors interact with our site and to improve our advertising performance.
You can control cookie settings through your browser preferences.
9. Third-Party Platforms
When you submit your information through Meta lead forms, your data is also subject to Meta’s Privacy Policy.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
11. Contact Us
If you have any questions about this Privacy Policy or how your personal data is used, please contact: